[{"data":1,"prerenderedAt":349},["ShallowReactive",2],{"legal-en-account-deletion":3},{"requestedPath":4,"document":5},"\u002Flegal\u002Fen\u002Faccount-deletion",{"id":6,"title":7,"body":8,"description":339,"draft":340,"effectiveDate":341,"extension":342,"lastUpdated":341,"meta":343,"navigation":344,"path":4,"seo":345,"stem":346,"version":347,"__hash__":348},"legal\u002Flegal\u002Fen\u002Faccount-deletion.md","Account deletion",{"type":9,"value":10,"toc":325},"minimark",[11,15,20,23,29,32,35,39,42,76,80,83,98,101,105,108,137,140,144,147,182,195,199,202,205,208,212,219,225,228,231,235,238,282,285,289,292,296,316],[12,13,14],"p",{},"This page explains how to delete a LumaNest account and associated cloud data, and how that differs from deleting information only on one device.",[16,17,19],"h2",{"id":18},"_1-start-deletion-inside-the-app","1. Start deletion inside the app",[12,21,22],{},"Use this path in LumaNest:",[12,24,25],{},[26,27,28],"strong",{},"Profile → Account → Delete Account",[12,30,31],{},"You do not need to email or call support to start an ordinary account deletion. The app requires recent authentication using the account’s sign-in provider and then asks for a final confirmation. Depending on the provider, reauthentication may use your password, Sign in with Apple, or Google Sign-In.",[12,33,34],{},"The deletion request becomes irreversible after the service accepts the final confirmed request.",[16,36,38],{"id":37},"_2-before-deleting","2. Before deleting",[12,40,41],{},"Before continuing:",[43,44,45,52,58,64,70],"ol",{},[46,47,48,51],"li",{},[26,49,50],{},"Export anything you need."," Use the in-app Activity CSV export for completed sleep, nursing, bottle, solids, and diaper history.",[46,53,54,57],{},[26,55,56],{},"Check other devices."," Account deletion stops future Cloud Sync, but a local copy may remain on another device until the person controlling that device clears it or uninstalls the app.",[46,59,60,63],{},[26,61,62],{},"Manage the Apple subscription separately."," Deleting a LumaNest account does not cancel an Apple subscription. Cancel through Apple if you do not want it to renew.",[46,65,66,69],{},[26,67,68],{},"Understand the improvement program boundary."," Account-linked improvement source data is included in deletion, but information already irreversibly de-identified, or incorporated into completed internal analyses may remain.",[46,71,72,75],{},[26,73,74],{},"Understand that deletion is permanent."," The deleted account and active cloud records cannot be restored through normal app use.",[16,77,79],{"id":78},"_3-choose-what-happens-to-this-device","3. Choose what happens to this device",[12,81,82],{},"During account deletion, the app offers two local-data choices:",[84,85,86,92],"ul",{},[46,87,88,91],{},[26,89,90],{},"Keep data on this device:"," the account and active cloud copy are deleted, Cloud Sync stops, and this device is detached from the deleted account. Local records remain available for local-first use.",[46,93,94,97],{},[26,95,96],{},"Delete data on this device:"," after the account request is accepted, the app also clears local profiles, records, timers, synchronization state, cached cloud data, AI history stored by LumaNest on that device, and personalized model files.",[12,99,100],{},"This choice applies only to the requesting device. It cannot remotely erase an exported file, email attachment, Files app copy, screenshot, device backup, browser cookie, or local data retained on another device.",[16,102,104],{"id":103},"_4-what-account-deletion-removes","4. What account deletion removes",[12,106,107],{},"A completed account deletion is designed to remove or disable access to:",[84,109,110,113,116,119,122,125,128,131,134],{},[46,111,112],{},"The LumaNest authentication account and identity mapping",[46,114,115],{},"The cloud caregiver or account profile",[46,117,118],{},"Cloud-synced baby profiles and care records",[46,120,121],{},"Cloud-synced active timers, custom food entries, and account-level preferences",[46,123,124],{},"Device and push-token registrations associated with the account",[46,126,127],{},"Synchronization state, change information, and cloud objects associated with the account",[46,129,130],{},"Improvement program enrollment status and identifiable or account-linked improvement source data controlled by LumaNest",[46,132,133],{},"LumaNest-controlled AI Assistant conversation history and account-linked AI context",[46,135,136],{},"Future Cloud Sync, improvement program, and AI account access from devices previously connected to the deleted account",[12,138,139],{},"Where supported by the sign-in provider, LumaNest also performs the authorization-revocation step used by the deletion flow. Revoking LumaNest access does not delete your Apple or Google account.",[16,141,143],{"id":142},"_5-what-may-remain","5. What may remain",[12,145,146],{},"Account deletion does not automatically remove:",[84,148,149,152,155,158,161,164,167,170,173,176,179],{},[46,150,151],{},"Local records you chose to keep on the requesting device",[46,153,154],{},"Local records or cached files remaining on another device",[46,156,157],{},"Activity CSV files, screenshots, emails, or other copies saved outside LumaNest",[46,159,160],{},"Device or cloud backups controlled by you or the operating-system provider",[46,162,163],{},"Browser cookies or advertising identifiers controlled through a website, browser, or advertising preference tool",[46,165,166],{},"Apple’s subscription, purchase, refund, tax, or transaction history",[46,168,169],{},"Purchase and entitlement records that Apple or RevenueCat must retain for platform, accounting, fraud-prevention, or legal purposes",[46,171,172],{},"Limited backup, recovery, security, consent, or processor records retained temporarily under normal deletion schedules",[46,174,175],{},"AI provider prompts, outputs, or safety records retained temporarily under the provider’s commercial terms, abuse-prevention requirements, or legal obligations",[46,177,178],{},"Improvement or AI data already irreversibly de-identified or aggregated so that it can no longer reasonably be linked to a person or household",[46,180,181],{},"Completed internal analyses and aggregate statistics that do not identify a person or household",[12,183,184,185,190,191,194],{},"For help with a processor-held record that is not removed by the in-app flow and is not legally required to be retained, email ",[186,187,189],"a",{"href":188},"mailto:hexacanvaslabs+support@gmail.com","hexacanvaslabs+support@gmail.com"," with the subject ",[26,192,193],{},"Privacy Request",".",[16,196,198],{"id":197},"_6-timing-and-status","6. Timing and status",[12,200,201],{},"After a verified request is accepted, account access is disabled and deletion from active LumaNest cloud systems begins promptly. LumaNest targets completion from active systems within 30 days.",[12,203,204],{},"The requesting device keeps a deletion-status credential so that the app can continue showing a pending, completed, or retry status after the authentication identity is removed. A temporary provider outage or unusually large cleanup may delay completion.",[12,206,207],{},"Limited backup, recovery, security, consent, AI-provider, and processor records may remain until their scheduled deletion. They are not used to reactivate the deleted account or continue providing its Cloud Sync service.",[16,209,211],{"id":210},"_7-if-deletion-fails-or-appears-stuck","7. If deletion fails or appears stuck",[12,213,214,215,218],{},"When practical, keep the app installed on the requesting device while a pending cleanup is completing. Reopen ",[26,216,217],{},"Profile → Account"," to view the deletion state and use the offered retry action.",[12,220,221,222,224],{},"For assistance, contact ",[186,223,189],{"href":188},". Include only the app and operating-system version, sign-in provider, displayed deletion state, and approximate submission time.",[12,226,227],{},"Do not email a password, authentication token, Apple authorization code, Google access token, AI-provider credential, or unnecessary baby-record details.",[12,229,230],{},"Support can troubleshoot a request, but email is not the required path for starting ordinary deletion.",[16,232,234],{"id":233},"_8-other-deletion-and-privacy-controls","8. Other deletion and privacy controls",[12,236,237],{},"The following actions are different from whole-account deletion:",[84,239,240,246,252,258,264,270,276],{},[46,241,242,245],{},[26,243,244],{},"Delete one record or baby profile:"," removes the selected information and synchronizes the deletion when Cloud Sync is enabled",[46,247,248,251],{},[26,249,250],{},"Turn off Cloud Sync:"," stops synchronization on that device but leaves the account and cloud copy intact",[46,253,254,257],{},[26,255,256],{},"Withdraw improvement program participation:"," stops new account-linked improvement use after the withdrawal is processed, but does not necessarily remove irreversibly de-identified or aggregated data",[46,259,260,263],{},[26,261,262],{},"Stop using the AI Assistant or revoke permission:"," stops future AI processing through that feature, but provider or de-identified records may remain as described in the Privacy Policy",[46,265,266,269],{},[26,267,268],{},"Manage website marketing choices:"," use the website or browser preference controls when advertising technologies are enabled",[46,271,272,275],{},[26,273,274],{},"Sign out:"," ends the session on that device but does not delete the account or cloud copy",[46,277,278,281],{},[26,279,280],{},"Clear local data:"," clears LumaNest data from that device after stopping Cloud Sync there, but leaves the account and cloud copy intact",[12,283,284],{},"After a local-only wipe, LumaNest does not silently restore the old cloud copy without a new user-directed account and Cloud Sync setup action.",[16,286,288],{"id":287},"_9-subscription-reminder","9. Subscription reminder",[12,290,291],{},"Deleting a LumaNest account or deleting the app does not cancel an Apple-billed subscription. Manage the subscription separately through Apple to prevent a future renewal.",[16,293,295],{"id":294},"_10-related-pages-and-contact","10. Related pages and contact",[84,297,298,304,310],{},[46,299,300],{},[186,301,303],{"href":302},"\u002Fprivacy\u002F","Privacy Policy",[46,305,306],{},[186,307,309],{"href":308},"\u002Fterms\u002F","Supplemental Terms of Use",[46,311,312],{},[186,313,315],{"href":314},"\u002Fsupport\u002F","Support",[12,317,318,319,321,322,324],{},"Public email: ",[186,320,189],{"href":188},". Use the subject ",[26,323,193],{}," for an account-deletion privacy request.",{"title":326,"searchDepth":327,"depth":327,"links":328},"",2,[329,330,331,332,333,334,335,336,337,338],{"id":18,"depth":327,"text":19},{"id":37,"depth":327,"text":38},{"id":78,"depth":327,"text":79},{"id":103,"depth":327,"text":104},{"id":142,"depth":327,"text":143},{"id":197,"depth":327,"text":198},{"id":210,"depth":327,"text":211},{"id":233,"depth":327,"text":234},{"id":287,"depth":327,"text":288},{"id":294,"depth":327,"text":295},"How to delete a LumaNest account and cloud data, including improvement program and AI-related information, and how this differs from deleting local data.",false,"2026-08-11","md",{},true,{"title":7,"description":339},"legal\u002Fen\u002Faccount-deletion","1.0.0","ZgCh05lvsC6wTo-na0M9G99Oi9k1HuL0_m78Cr3Xb30",1788625665961]